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We have partnered with Rely HR & Training Ltd successfully for the past 5 years. Nicky Cooksley's expertise and professionalism has provided the foundation for thorough HR mechanisms to ensure our staff are happy and our business compliant.  Her insight and professional approach has allowed our management team to focus on recruiting great people and scaling the company to where it is today.  

Nicky has been relentless in her efforts to mirror our company ethos and culture when engaging with our staff and has created policies, procedures and best practice to allow our business to flourish.  

Thank you Nicky!!!!  

Lucy Erskine - Executive Chairman

Gungho Marketing Ltd

As an employer with over 160 employees, we have been a subscriber to Rely’s HR Lifeline service since 2013 and have found this to be of invaluable support and assistance.  During this time Rely has provided a variety of HR related letters and updated our terms and conditions of employment.  Nicky and her team have also provided advice and support on absence management, redundancies, settlement agreements (including direct liaison with employees’ solicitors), employee disputes, grievance and other HR related issues.

We have taken the opportunity to buy HR Time Credits and this too has proven to be extremely good value.  Additionally, with only one employee in our HR Department, it is important to have support for Directors when our HR Manager is on annual leave.

Rely also provide training on many topics which is presented in a clear and concise manner with supporting documentation that can be referred to as a reminder at a later date.

We can highly recommend Rely and shall be pleased to speak to anyone considering using Nicky’s services.”

Jo Phillips - Human Resources Manager and Health & Safety Officer

Marden Edwards Limited

Thank heavens for Rely Ltd!

I can’t believe that it was over 5 years ago that we first used Rely’s HR and Training services.  Originally, they came on board to provide bespoke training for our managers on employment legislation.  Since then they have provided lots more first class and highly effective training on topics such as management and leadership skills, performance management, time management, motivation and communication skills.  They have also provided training for our entire workforce on equality and diversity.  The training sessions are well thought out and usually quite interactive.  They succeeded in making the equality and diversity training applicable, interesting and understandable to a multi-cultural workforce.

We employ about 170 staff as well as agency workers who help with peaks and troughs depending on the time of year.  Whilst we have our own HR department, we’ve always used Rely’s HR service on an ad-hoc basis to provide support and to act as a sounding board, and when our contract with a big national provider of HR services came due for renewal last year, we took the opportunity to switch over to Rely for HR services as well, by taking up a subscription to their HR Lifeline service. As a family owned business we like the fact that they took the time to understand how we work, our company values and the particular challenges we can face as the employer of a multinational workforce.  They offer a vast range of HR services including carrying out welfare visits to employees who are sick, attend or chair any formal meetings that are needed, and we love the fact that we can ring or email them and we always get a speedy, detailed response to all our HR queries.

It’s true you really can rely on them.         

Paula Clark – HR Manager

Double H (Nurseries) Ltd 

Following a recent management buy-out of the Company, the new Board identified a need for professional and on-going support of our HR function.  Whilst we have a workforce of about 90 employees, we did not employ a dedicated HR professional and decided the best option for us was to outsource to an HR professional.  We met with Rely HR & Training to discuss our needs and because of their business-like but user-friendly approach, we entered into a business partnership with them which has been in place for over 12 months.  Rely are able to provide us with an all-inclusive Managed Service, tailored to our specific needs, which gives us an annual amount of their time and services, averaged out for monthly use.

Being involved in the construction industry, we operate across a large number of sites and employ staff in a variety of different job roles.  Rely are always willing to visit employees on site or at their homes if, for example, a welfare visit is needed.  They have provided us with several new employment contracts to suit our employees different job types and given us a great deal of advice and support with any HR or employment related issues along the way. 

It has been a worthwhile and beneficial arrangement for us and has taken away any potential problems that could have arisen with us, as non-trained HR professionals, making the wrong decision on an employment or other HR issues.  We were only too happy to recently renew our contract with them for a further 12 months and are planning to use their training services for this forthcoming year as well. 

Andy Baldwin – Director

Ford Civil Engineering Ltd 

Rely HR & Training Ltd has provided C G Fry & Son Limited with Management and Communication Skills training over the past couple of years. We have been pleased with the quality of the training and the manner in which it has been conducted.  We were very impressed with the bespoke training they did for us.  They are easy to deal with and took on board all our suggested topics. Our participants have been very happy with the course content and we as a company are seeing the benefits of the training.

We would certainly use Rely again and look forward to working with them in the near future.

Kevin Murdoch – Director – C G Fry & Son Limited

Rely HR & Training Ltd worked with Magna Housing to provide us with a training package to improve our customer service, which we called Better Connected. This was for both telephone and field based staff across a number of areas both in West Dorset & West Somerset.

The training that Rely Ltd provided for us met all the areas we wished to address and it also facilitated our employees to come up with their own set of messages and images that they continue to use as a timely reminder for giving great customer service.

Magna Housing Group

We have subscribed to Rely's HR Lifeline service for over four years now and have been very pleased with the support and advice it has provided. As a small company with around 20 employees, we did not feel it would be cost effective to employ our own dedicated HR professional, but we worried that this would put us at risk of making costly mistakes without realising it. They offer us a comprehensive knowledge of HR Regulations which means we can concentrate on our key objectives knowing Rely are taking care of all our Company HR requirements.

Our Managing Director at that time, was introduced to Rely HR & Training Ltd when they were recommended to help with assessing staff skills and training needs. Following the conclusion of that successful project and after discussing their services further, we decided that HR Lifeline was the right package for us, used in conjunction with HR Time Credits. They are always so helpful and fully understand our business requirements and more importantly the way we operate. We rely on their speedy response to our HR queries and Nicky or a member of her team are always happy to visit us if the need arises.

Their calm, knowledgeable and professional approach puts us at ease when discussing HR matters with them. We use them for all our HR including contracts, disciplinary and grievance matters. 

They offer us first class advice and service and I would not hesitate to recommend Rely Ltd to any business that is looking for HR support or training.

Shaun Groom - General Manager

Merlo UK Limited

As a small company we couldn't support a full time HR role, but having Nicky's expertise available just a phone call away is invaluable to us. Very often we don't need any HR help for months, and then we'll have a few things in a row where we need her input, and Rely's service is flexible enough to accommodate that. Plus, Nicky has taken the time to understand our business, and is always really knowledgeable, friendly and helpful. I would recommend Rely's HR and their training services to anyone.

Katie Theisinger - General Manager

Freshleaf Media