Coaching is much more intensive than training and is most often used on a one-to-one basis, although sometimes we can coach two people at the same time depending on the subject being covered. Coaching sessions are never more than half a day in length and can be held at the client’s premises or online.
In most cases in order to achieve the training or development objectives, coaching will need to take place over several weeks with ideally one session every week or fortnight. Coaching is best used to address a very specific training or development need and can be either business related or of a more personal nature, such as interpersonal skills.
A coaching delegate will usually be given homework to carry out in between coaching sessions and they are provided with a workbook full of supporting material, exercises and notes. Our coaching has been of particular help to people with assertiveness issues or low self-esteem as well as those who have difficulty communicating with others at work. Other popular coaching topics include tele-sales and management topics.
To discuss how our bespoke Coaching Services can help improve your employees’ productivity and effectiveness please contact us.
Management & Leadership
- Introduction to Management
- Essential Skills for Supervisors
- Dealing with Performance Issues
- Conducting Disciplinary Meetings
- Delegation & Time Management
- HR Skills for Managers
- Equality & Diversity in the Workplace
Communication
- Interpersonal Skills
- Assertiveness
- Dealing with Difficult People at Work
- Presentation Skills
- Managing Change
- Key Communication Skills
- Life Positions and Improving Self Esteem
Sales & Service
- The Sales Call Cycle
- Providing Excellent Customer Service
- Handling Complaints Effectively
- Dealing with Difficult Customers
- Designing & Running Sales Campaigns
- Objection Handling
- Negotiation